I am your valued customer for the last 25 years. But am really shcoked
to see the deterioration of your services and the harassment faced by
me for last 1 year or so. It is increasing day by day and is becoming
impossible to bear the problem now. The consumer no. is 20471. The
dealer of our locality is "CHAYANIKA" at Ranikuthi, N.S.C. Bose Road,
Kolkata-700 047.
The great harassment faced by me is as follows :
1.Booking is not taken before 21 days of delivery of the gas cylinder.
2. Delivery is given after 12/15 days of booking (resulting in a gap
of 32/36 days since the gas cylinder is empty).
3. Weight of the full cylinder is quite light and not properly sealed.
4. The supplyman of the locality is charging huge extra amount to the
consumers to give the cylinder. He is frequently supplying the
cylinders out of turn.
My wife, being a working lady do not find time to go to the shop daily
and manage the cylinder as is done by most of the consumers in my
locality. I remain out of Kolkata most of the time due to my office
exigency.
I would request you to personally investigate the matter and take
special attention in regularizing the system. Please try to introduce
the system of weighing the gas cylinder before delivrery. I would also
like to know the rules for booking the cylinder now.
I expect your sincere co-operation in this regard and help me to get
rid of this day-to-day harassment. Your co-opeataion will be highly
obliged.
Thanking you,
Debasis Chowdhury
Consumer No. 20471.
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