My consumer id is 15626. I and my wife both are working hence there is nobody at home when the person comes to deliver the cylinder. We place the cylinder with our neighbour and we inform the dealer to deliver on that same day so that they are not put in trouble because of us. But the dealer has never turned up. Even after calling him and informing him he delivers the cylinder only after 3-4 days and that also after repeated reminders.
We had also asked them to deliver the cylinder on Sunday so that our neighbours are not troubled for this purpose. But they denied whereas i have come to know that in some areas they provide the cylinders on Sunday.
2-3 times i myself has gone their personally to collect the cylinder. Once they denied to provide the cylinder even after visiting their godown personally and also after completion of 10 days of booking date.
Also it has been written on the invoice that "Rebate of 8/- is available to INdane customers in case home delivery of refill cylinders is not effected by the distributor. In such case, whenever we have gone their personally they have charged the full amount and no discount was provided to me.
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