Sir,
1. I Have a Single Cylinder Indane gas connection (3868) at Sree Muthappan Gas Agency, Pathiriyad Kannur District and booked for refiled cylinder on 28 Oct.
On 16 Nov I have booked complaint to get the refiled cylinder through the helpline as the same was too much delayed.
2. The same day Refiled cylinder received and charged Rs 360/-, the agency had not been provided any bill on the account and my house is within 5Kms from the agency and I lodged a complaint through helpline vide Complaint No 26908, such type of practices was not happened in first time the same has brought info the knowledge of the agency on their reply the service persons were take without knowledge, the same again repeated.
3. On reply from the helpline they directed to a Mob No 9447498251, On a call to the No Mr. George attended and asked for written complaint.
4. In view of the above let I want to know on what circumstance the refilled gas cylinder was delayed as the same was get a complaint through helpline within hours and the details of Rs 360/- was claimed against refilled gas connection.
5. You are requested to look into the matter seriously and take necessary action.
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