Dear Sir,
I am a LPG Indane Gas customer with MALLICK BROTHERS, DR. PROSAD DAS MALLICK ROAD, HOOGHLY -712103 (WEST BENGAL
) and my consumer number is 13106. I have booked for a refile on 1st February over phone and the subseqent booking number alloted to me was 372. Although I took a delivery of a new refill a fortnight ago (of 1st February) but I as not allowed to book for a new refill untill 1st February. I am SENIOR CITIZEN and I have to cater for all the household needs myself as my siblings stay out of station for their proffessional and academic interests. There was a function in my house and so I requested them a lot for an early delivery of a fresh refill bt to of no avail. Even I as not allowed to book for a new refill untill 1st February. My function was on 14th of this month and i did not receive any refill pack till date although i do have a double cylinder connection.. They replied that they will Distribute with in a week. But after 2 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Every now and then they change their system of booking and delivery without any prior intimation thereby paying no attention towards the interests of the consumers. I feel proud to be an Indian but feel very ashamed of the type of service rendered by your dealer (s) who not only harrass your consumers with or without bad intentions but also play a cheap role in malignating your goodwill and reputation. Now we are searching for other option that where the services is good. This is the thing which not only happened with me but for all MALLICK BROTHERS, DR. PROSAD DAS MALLICK ROAD, HOOGHLY -712103 (WEST BENGAL) consumers.
I HAVE A DOUBLE CYLINDER CONNECTION AND I REQUIRE ATLEAST ONE FULL REFILL PACK IN EVERY 22 DAYS. PLEASE ADVICE ME ACCORDINGLY.
I WUD BE HIGHLY OBLIGED IF YOU TAKE THE NECESSARY ACTION WITHIN TWO DAYS STARTING FROM 15-02. FAILING WHICH I HAVE TO TAKE THE SHELTER OF LAW SUPPORTED BY THE MEDIA.
Please take necessary action.
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