I am a consumer of Indane cooking gas from the Surya Gas at Pachalam, Cochin, Kerala. I have two cylinders. Once booked for re-filling a cylinder, it takes more than 35 days to get the cylinder re-filled. A cylinder can be used for 25 days only. Now I have received a cylinder on 07.03.2008. Both the cylinders were empty as early on 02.03.2008. I have booked on 02.02.2008. After repeated request I got a cylinder on 7th March. When I attempted to again book for another re-fill the agency refused to book saying that they will receive booking only after ten days of delivery of last re-filled cylinder and even after booking it will take 35 days to get teh cylinder re-filled. Is there any rule that only after 10 days of last delivery the booking can be made? Why the delay of more than 35 days to get re-filled cylinders?
please make arrangements to receive teh booking immidiately to avoid hardships.
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