Samit Gopal, Advocate - High Court
113/13, Johnstonganj,
Allahabad – 211 003 [U.P.]
Tel. No.: 0532 – 2401822
Mob. No.: 0 – 9415217028
E – Mail: [email protected]
To,
The Zonal Manager,
Indane Gas.
Reference: Customer No. JSP – 24087 with M/S Prayag Gas Service, 41, Zero Road, Allahabad [SAP No. – 153780] [Tel. No’s.: 2564410, 2564249]
Dear Sir,
The aforesaid connection stands in the name of my father Dr. G.M. Gopal and is registered with the aforesaid gas agency. I had been regularly receiving gas cylinders on booking by telephone at my house under the “Home Delivery” system. Since the last two months the agency is behaving in a very unfriendly manner and is not cooperating at all for home delivery. Earlier on 12/02 a cylinder was booked vide Cash Memo No. 7515 but the refill was delivered only on 20/02 after three to four telephone calls daily.
Again a cylinder has been booked on 15/03 vide Cash Memo No. 3186 but after not getting the cylinder for two days the agency was contacted on phone and they insisted to go to a place near Allahabad Agricultural Institute, Naini with the empty cylinder to get a refill. On coming to know of it, I rang up the agency and was assured that the refill will reach me the same day i.e. 19/03.
Till date I have not received the refill. If only the customers have to go to Naini, then you are requested to look into the matter for appointing some more agencies, so that they can cater within the city.
I would also like to know the rules regarding the “Home Delivery” and also whether the amount of Rs. 296.40 routinely being charged from the customers, irrespective of home delivery, is correct or not.
You are requested to kindly look into the matter personally and take remedial steps for the same at the earliest as inspite of repeated requests to the staff no action has been taken by them.
With Regards,
Samit Gopal
March 21
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