Consumer number: 14727
Agency: Mithra Indane Services, Aramana Complex, Muvattupuzha - 686661, Cochin.
Dear Sir,
The above agency is highly irresponsible and do not deliver cylinders on time. The result is that despite having double cylinder, I end up buying gas from private vendors. I book the cylinders with a gap of 15 days but still the agency refuses to deliver it. Last month the delivery boy came to my door step and then said that they can supply cylinders only after 30 days from the date of booking. I have never heard of such a rule. I have had this connection for almost 35 years (Bangalore) and have never encountered such problems.
Last month when the delivery boy refused to give the cylinder, an auto driver offered to get us the cylinder. He charged me Rs.400/- for the same. It is truly amazing that the same agency delivered my cylinder to the Auto driver. I get this feeling that this agency is selling gas in black market and not catering to the needs of the consumers.
They also refuse to supply cylinder unless a certain number of booking for the same area has reached. They also don't let customers like us who are in dire need of cylinders pick it up from the agency. They also claim that there is a demand for gas cylinders due to shortage in supply. I have not seen any such thing in the news papers. This is really strange!
It is very unfortunate that consumers like us have to go through such hardships so that a few agencies like this can make some extra money!
I request you to kindly look into this with highest priority.
Thanking you.
Regards,
Vijayaraj
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