I am a customer of Indane for past 20 years and my consumer no is 11347. The ageny supplying gas for my domestic use is 'M/s: Gosaka Gas Agencies, Neyveli Township, Cuddalore District, Tamil Nadu'. I have got 2 gas cylinders.
My problem is that my cylinder lasts for 26 to 30 days only as we are a 6 member family with aged parents living with me. My agency says that
1. New registration for a fresh clinder can be done only after 21 days of delivery of previous cylinder.
2. More or less, it takes anything from 7 to 12 days to get a refill from the date of registration for fresh cylinder.
3. The agency claims that billing time between two cylinders is 25 days, which is in built in hte billing system as per IOC rules.
4. Between date of billing and delivery of cylinder, by and large there is a gap of 4 to 5 days.
Can I get hte followimg details
1. Is there is any limitation on number of LPG bottles to be issued to a customer in a month if it is purely for domestic use only?
2. Is there is minimum billing time between two cylinders?
3. Minimum 21 days booking time-Between 2 bookingsw or from date of delivery?
4. Can I get a third cylinder for domestic use only?
5. Can I get a nother connection say of HPCL or any other Oil PSU?
6. If neither 3rd cylindr is permitted nor another connection, can my wife get a new connection in hte same address?
Please give an answer to above questions and look in to the complaint of delayed supplies.
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