As I had booked earlier (INDANE Consumer No. 6291), on 10.02.09 I was provided a LPG cylinder which later i found leaking badly. For safety purpose I kept the cylinder outside & next day I requested the distributor (Mathura Refinery Township) to replace the leaking cylinder. The distributor accepted that the cylinder is leaking but informed that in this type of case "Consumer is responsible & it is consumer's fault. (i.e. Customer is responsible for leaking INDANE cylinder!!!)". Hence I had to made a pyment of Rs. 105/- towards lost amount of LPG (~5 KG) due to leakage. I was given a receipt against the above amount paid in which it is clearly written that the cylinder is defective. The whole episode took place in front of a Indian Oil person from Marketing department.
Sine I also work in Indian Oil Corporation Limited this incident was shocking as if this is hapening to an IOCL employee then how much pain our external customers suffers in this type of case.
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