Respected Sir, I had purchased new Indica GVG XTRA car bearing chassis No. 600521MTZPJ1780, Eng No. 4755156 MTZPJ3541,
Regd No. PB 02 AV5599 from authorised dealer M/s Automobile Kapoor, Amritsar on 29-12. I have noticed abnormal engine knocking (noise) for which I had lodged complaint with authoised service station M/s Arneja Automobiles, Amritsar vide job card no. 532 on 05-04 which vehicle has just covered 3180 kms. The vehicle was delivered only after tappet's adjustments and appropriate action has not been initiated for rectification of defect resultantly the vehicle is continously giving abnormal knocking (noise). I approached M/s Automobile Kapoor as well as M/s Arneja Motors repeatedly for rectification of defect but to my surprise they did not enter my complaint and refused to attend the vehicle for engine knocking complaint. I have handed over my vehicle for 3rd regular service to M/s Automobile Kapoor on 01 May vide Job Card No. JCA Kapoor AR 0708000755 and asked to note down my complaint of Engine knocking on Job card but they refused to note down the same and informed that they have instructions from TATA engineer for not to entertain above vehicle for Engine knocking complaint. It is absolutely violation of agreed terms and condition for sale of vehicle, causing undue mental harrasement and financial loss due to malafide on the part of the above dealer as well as service Centre. Please instruct your dealer to replace complete Engine Assembly of the vehilce at once and deliver my vehicle after rectification of the above defect. The vehicle is still lying with M/s. Automobile Kapoor, Amritsar.
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