Sir, my name is bhola ram sharma. Resident of sonauli, nautanwa dist maharajgunj, U.P. I have gas connection from nautanwa gas service .my customer no. is 8145. From twenty days this firm has stopped gas booking via phone. They don't pick up and say it is not working. When we in to office to book which is ten kilometeres they say they don't deliver at home but we have to pick from agency. Either we book from a person at sonauli who will collect advance amount from us, maintain our record there and deliver the gas there. I don't understand they don't book us directly. Don't give us booking slip. Don't deliver us directly. But someone on their behalf taking advance amount from us plus some extra do the same thing and deliver the gas by agency's vehicle. Can you explain what is this. Is this right? Other customers also face the same problem. But to whom we complain. Customer care no. given in slip don't work. How to solve the problem? Please help. Your's sincerely bhola ram sharma po. Sonauli dist. Maharajgunj U.P.
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