Dear sir,
i purchased a postpaid plan from your company's dst outlet of mansarovar rajasthan from executive shakti singh who made me false commitments and now when i am suffering the consequences due to their falt nither that dst owner is giving positive response nor that executive. in the beggining when that executive came to me for first time i asked him to make me few points clear that 1. i want one no at 20 paise scheme.
he said ok it will be done.
2. i asked whats the procedure for that as i was buying airtel connection for first time.
he said that dont worry mam i ll do it for you.it will be done in 48 hrs
i again enquired next day has he forwarded the request he said i have done mam and it will be done in next 24 hrs.
i became carefree and used this number.later on i recieved a message from your company your credit limit is approaching 1200 and it has been used 950 out of 1200
then i called up customer care to enquire they told that which no i desired for 20 paise scheme was never activated.
then i launched complaint for this false commitment and asked to get that no for 20 paise scheme then also it was not done.
then again after 2 days i registered for 20 paise scheme then it got activated.
i siad i need solution to this problem was ill treated by one of customer care executive whom i asked solution for my problem said its your outlook and you scenario and your decision when i said i will stop this connection of mine.
i request for sollution of problem .i request for waiver of some amount of my bill as i have suffered due to your executive and customer care executives falt or else if cannot provide solution stop my connection. i am highly dissatisfied with the services of this company.my no is 9829668696
regards
neha mehra
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