Indane Gas
Customer Harassment & Cylinder not being delivered

Hi,

Sub.: Gas Consumer No. N-76924 - Ananth Gas Agencies,

Indane Gas Distributors,

Near HAL Hospital

Bangalore 560017

I had booked my cyinder more than a month back & had catergorically instructed the distributors to deliver the cylinder on a Saturday as we are not available on weekdays.

But inspite of that, the cylinder was not delivered & when I called up they said that they would be delivering it by 12 PM today (i.e 27th May).

After waiting till 12:45 PM, I called up the agency & they said in a very rude tone that the cylinder can be delivered at any time & I need to stay at home to collect it.

Then they suddenly hung up the call & thereafter did not pick up the call inspite of calling them repeatedly.

So is this the type of service we expect & receive from the registered distributors of companies like Indane?

Moreover I also got to hear a lot of complaints from other consumers for this particular GAS AGENCY.

As per my knowledge there are lots of guidelines that needs to be followed for a company to become a registered distributor of INDANE & one such is Customer Service.

So I would request INDANE to take appropiate action against this agency so that they improve their behavior towards the customer & in turn keep the image of INDANE untarnished.