Subject: Complaint against the more charging for veg. meals by pantry car personnel’s staff.
Sir
I would like to inform that I undersigned travelled with my family members from Manmad to Nizamuddin on 4th November. The information of which is described below:
PNR no. 4513743873
Train no. 7305/NZM link Express (Goa express 2779)
From Manmad Junction (MMR) to NZM (H. Nizamuddin)
Total passenger-06
It is reported that I ordered the train’s pantry staff vendor for providing 06 veg. meals. I was thereby provided 06 veg. meals without water and lesser quantity of food as per scale. Not even that they charged me Rs 240/- at the cost of Rs 40/- each, which was Rs 8/- more as fixed by railway authorities. When we asked the Pantry Car Manager (Mr. Roy) about more charging of meal he replied that they are supplying 200gm rice instead of 150gm rice, but it is impossible to pack 200gm rice in packet of 150gm capacity packet. Moreover the fact is that I didn’t ask for rice and instead ordered 4 paranthas (the 2 extra paranthas were adjusted against rice). I asked other passengers and found out that everybody was overcharged and thus cheated.
It means the train pantry staff is cheating all the passengers in huge manner by increasing prices of meal and supplying less quantity of food of substandard quality. Such kind of cheating should be stopped immediately and culprits must be punished.
The train’s pantry staff manager (Mr. Roy) also argued with me in very rude manner and later tried to lock my mouth by offering the money back. I was but not fighting only for myself so asked him to pay the overcharged amount to all the passengers he cheated, to which he clearly refused thus creating a deadlock. When I asked the reasons of overcharging he told me that R.P.F. and other train staff employees also eat without paying and some of the earnings go to higher officials who are above him. Thereby he has to manage the accounts likewise.
All these information can be obtained by a normal person within minutes. So I think railway authorities will not find any difficulty in catching the culprits and punishing them if they want to. If stern action is not taken against all the culprits who are trying to blot the image of world’s largest railways network & service-The INDIAN RAILWAYS. I will surely be forced to knock the door of Court to fight for the citizens of INDIA & for prestigious image of INDIAN RAILWAYS.
Waiting for your quick and efficient reply.
Thanking you
Yours Sincerely
P.K.S CHAUHAN
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