Sir
I traveled by kerala express on 13/10 from Nagpur to new Delhi and had reservation for onward journey up to jammu tawi in shalimar express. Kerala express reached late new Delhi by about 2 hrs and 50 mnts. The climax was that when our train was approaching new Delhi railway station, Shalimar express was leaving the station. The net result was that we missed the train. I and some other concerned passengers went to the office of station superintendent to accommodate us in any other train. He endorsed the ticket at backside and said we would be accommodated in other train. In the meantime i lost my luggage in front of his chair. When i requested for lodging the complaint he said he could not help it and no other authority also could help me. Now my contention is that in this electronic computerized system where every information is gathered at the tip of the button. Why there is no provision of accommodating these kind of passengers on priority basis in some other trains. and only 12 hours have been kept for lodging the refund claim while as to cover the distance of more than 500 kms in the bus it takes more than 14 hrs to reach the destination and the first thing the customer cannot undergo the process of claiming refund. Mean while let me know whether i should lodge the claim of unused journey from new Delhi to jammu.
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