I had sent the following complaint to MD, IRCTC on 15th Nov by Speed Post and again via email to Chairman, Member Traffic, and Financial Controller, Indian Railways:
Prof. J.C. Kapur K-59 Green Park
New Delhi – 110 016
Tel: 26862500
Email: [email protected]
15 November
The Managing Director
IRCTC Ltd.
9th Floor, Bank of Baroda Building
16, Parliament Street
New Delhi – 110 001
Sub: Deficiency in Service: PNR No: 2514966171; Transaction ID: 0066245074
Date of Booking: 15-Sept; Date of Journey: 01-Nov
Sir,
It is unfortunate to bring to your notice the following facts in respect of the reference given above:
1. On 15th September I booked an e-ticket for my wife (Savita Kapur) and self (J.C. Kapur) for travel back from Allahabad to New Delhi on 1st November by 2417/Prayag Raj Express, 1st Class ACC; both being senior citizens.
2. We were waitlisted at 1 and 2 right from the time of booking. The seats were not confirmed until 8:30 p.m. on the date of journey because the charts were not prepared till that time (the train leaves at 9:30 p.m.) and we were asked to personally come to the Allahabad Railway Station to check the same at time of departure of the train.
3. The charts were pasted on the train at about 9:00 p.m. and one of our two seats was confirmed. For obvious reasons, being old in age, it was impossible for one of us to travel and the other to be left behind. The train attendant/ conductor permitted us to board the train and assured to give give us a seat if it were available in any compartment.
4. The real humiliation began after about two hours of the start of the train.
5. The conductor declared one of us as traveling “without ticket” as one of the seats was not confirmed and according to him it was automatically cancelled. He also specified that the money for the automatically cancelled ticket would automatically be refunded to my account on-line.
6. Since he declared one of us as traveling without ticket and the self-printed e-ticket not being valid any more (since, according to him, it was treated as refunded ticket), we would be required to pay the full fare (without any concession for female senior citizen) plus fine for traveling without ticket. Thus we were charged Rs. 2115/- (Rs 1665/- as fare for one passenger Rs 450/- as fine for traveling without ticket) vide receipt no. 165440, dated wrongly as 01-10-08 (instead of 01-11-08).
7. While on one side we were humiliated and insulted for traveling without ticket, on the other we were charged the fare and fine without providing a seat in the train.
8. The most shocking thing is that the claim of your conductor that we were traveling without ticket and that the refund would be made automatically is false.
9. Hoping that a responsible senior officer of the railway staff (train conductor in the 1st ACC Coach) would know the rules and not harass the passengers, and to give sufficient time to the IRCTC to make the refund, I did not bother you with a complaint earlier.
10. After two weeks, when I checked my account/status of the refund with IRCTC online and my bank, I was shocked to find that the refund has not been made to me.
11. All this implies the following:
a. You have charged twice for one journey from the same passenger.
b. You have insulted and humiliated a senior citizen couple by declaring them as traveling without ticket without adequate reason.
c. You have severely damaged the reputation of two highly respectable and educated senior citizens, one of whom retired as a Professor from a highly reputed Institution of the Government of India and the other retired as a Principal of Kendriya Vidyalaya Sangathan.
Under the circumstances, this is to request that an immediate action in the matter be taken, including refund of the sum of Rs 2115/- charged from me during the journey along with the compensation for damages for the harassment, insult, humiliation, mental agony, and loss of reputation caused to me and my wife who are both highly respectable senior citizens.
Yours truly,
J.C. Kapur
nceial Controller, Railway Board on 9th Dec
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