Inconsumercomplaints.com » Miscellaneous » Review / complaint: Indian Railways - Theft in Mumbai Rajdhani | News #327898

Indian Railways
Theft in Mumbai Rajdhani

On 17 Dec, I and my wife along with our daughter were going from Mumbai to Delhi via Rajdhani Exp. We were in B8 coach. We were happy that we are going to meet our parents. My wife went to sleep on berth # 72, after Ratlam at around 12 in night, and at around 0130 HRS, she realized that someone has stole her handbag which contained jewels worth more than 1.5 lac. When she raised alarm, every body got up. But to my surprise, coach attendant was sleeping. We woke him up, but in place of doing any thing, he took me to Dy. T.C., who also was sleeping. We woke him up also. He simple took out pen and FIR application and started filling that out.

When I asked him that is there any police man or GRP in the train, he simply denied and told me that in Kota station GRP will come search the coach.

In Kota, on 2 GRP personnel came, who started asking me how much amount of money and jewelery was there in bag. The other GRP person was talking on wireless and telling every detail to the person on the other end.

When train started from Kota, I asked Dy. T.C. that where is the GRP, he told me that he informed the GRP and they did not come. When I tried to pull the chain, he asked me not to do that as GRP is in other coach and they will be coming here. After around 5 mins, when I asked about GRP, he told me that he has to see where they are. He left and then returned back with one constable after 5 mins who was in 1st AC. When we asked him to search the coach, he told us that it’s too late and he will do that in the morning. That constable simply left from the coach. Then Dy. T.C. handed over the FIR which was signed by Kota GRP and he also left and went to sleep.

Then coach attendant also left and went in other coach to sleep. In this whole incidence, no body even helped us. They were trying to escape from their duty and no one did any thing. I have no answer to any questions like:

• Why coach attendant was sleeping in corner?

• Why T.C. was not interested in searching the bag but he was more interested in filing the FIR?

• Why did he tell me lie that GRP will come and search the coach?

• Why did he tell me the GRP is in some other coach when there were no GRP personnel?

• What is the security for general public in such a good train?

• Whose responsibility is to handle the robbery or theft in the train?

• How can any person who is not a passenger enter into Rajdhani?

• What is the assurance that it was not stole by any railway staff/contractor?

• What is the responsibility of GRP? Is it to help general public or to rob them and take their share from robbers?

Although we cried a lot and asked them repeatedly to help and search the coach, no body like coach attendant, Dy. T.C., GRP came to help us. It seems that they were connived with each other and hence were more concern for their share of money than helping us. Please take serious action on these people and try to help us to get our belongings back.

If this is the kind of security or the response from police general people will get, then how can they feel secure in their own country? This might be just one incidence which I am trying to report through your news channel but there might be hundreds of thousands of cases which might go unnoticed or unreported.

Using your channel as medium, I wanted to let every body in this country know that there are no safety measures in Railways and you will find crooks everywhere. Just because anybody is going by Rajdhani, doesn’t make him more secure or more relax person as it can happen to anybody anywhere.

It has been more than 15 days and despite being giving the written complaints, nobody has taken any action. For a middle class person, this loss is huge. I have suffered a lot due to this theft. I would like to request every body to take utmost care of their belongings while travelling. As Indian Railway can never raise from the level it was 50 years ago. It is still in the same place as of that time. Nobody will come to your help. GRP is just for the namesake. They are good for nothing. Every body is busy for getting their share of money from the robbery. Still they call India as JAI HIND...


Company: Indian Railways

Country: India

Category: Miscellaneous

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