Dear Sir,
This relates to my MIS Postal saving's account with the Matunga Post office. My husband expired seven years back and in the midst of our grief, my brother advised us to open an MIS account with the Postal savings scheme.
We initiated the procedures on our own and opened the same in August. During the account opening procedures, we did not receive any assistance whatsoever from any individual. On enquiring about the Agent's commission, we were informed by the Postal employee in charge of Savings accounts, we would receive the same later along with withdrawal amounts and there was no need to fill the same in the Account opening form. We trusted the IndiaPost system and employees and left the matter there.
On closing the account and withdrawing the amount last week, we found out that the amount of agent's commision (Rs. 3000) was credited to an individual who we have never met or heard of.
The details of the account and agent are:
A/C No: 21601887
Account Location: Matunga Post Office, Mumbai, 400019
Agent details: LATA. S. AGARWAL
Agent Regn No: DSS-13099
This activity was a fraudulent one and had the connivance of the Postal employees at the Matunga Post Office. Further, taking advantage of a widow's grief is beyond contempt and display the levels to which
IndiaPost employees stoop to make money.
Please Note that IndiaPost should remit the amount to my name immediately.
If the above isn't done within the next 15 days, I will file a complaint with the Consumer Disputes and Grievances forum.
I'd be extremely grateful if you could take kind note of the above and initiate action at the earliest to rectify the wrong perpetrated immediately.
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