Dear Madam/Sir,
I have pursued one Total fitness kit from India today book club.
my membership No of india today book club is ITBC 0969904.
with reference to my order no 0GA090076615, I have given a order to india today book club for TOTAL FITNESS KIT worth Rs 3199 on 08/07/09 by INTERNET.
I got the shipment on 30/07/09 through blue dart courier no 43573063800.
The consignment I received was not containing the appropriate material for which I have ordered. As a result I immediately called up at the customer care of India Today Book Club and requested him for the replacement.
customer care has asked me to courier back the parcel, and he has assured to give the
replacement with courier charges within 7-8 days.
The date was 31/07/09 and today is 12/09/09, I am not in receipt of
my consignment.
I have spoken to customer care executive so many times as well as I have
sent emails to them so many times but I am not getting proper reply from
them.
At the initial stage, they were keep on telling that the returned material
has not been uploaded into the system and that should be done in a week
time.
Since then the weeks are continuously going and they have not taken
initiative to give me the my parcel.
i have spoke with India today senior person too, But he is also not showing much intrest.
I have sent email also to senior person but they are not showing any interest.
please help me, i have spent lot of money in calling them i would like to go to the consumer court againest them. please guide me.
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