Dear sir,
I had availed ITBC offer on July 9, through telesales from itbc marketing team.
I was given an offer of receiving for a couple, two return air tickets, all taxes paid, along with 2 nights 3 days stay at a 3/5 star hotel at any of the places in India, which included all the taxes and meals. I could choose any dates according to my convinience, even on weekends, and would be given booking by the hotel on a priority basis.
I had 3 different conversations with itbc tele-marketing operater who repeatedly assured me of the above offer, as it is, with no hidden terms and conditions. When i asked for a written detailed offer, an email was sent to me reassuring me of the same. When i enquired that it didnt mention anything about including taxes, i was told that they didnt have the said performa on mail as they worked through tele-marketing only. I was further told that as a bonus i was getting an offer of the books also. On making the booking and making the payment i was given a web no. which i was supposed to quote on availing my air tickets and hotel offer.
I have received the said books along with the invoice having the given web no. I called its helpline no. and was again assured of the same offer by the tele- operator.
But when i tried to log on to the given website with my given web no. it rejeceted any attempt saying that the iformation provided was incorrected. On calling the helpline no. i was given a new web no. with which i was able to register immediately but with a shock i found out that the initial offer was nowhere to be found, instead there was an offer for only one person with a host of terms and conditions!
The people at the customer care confirm that the said offer was made to me, they have the recording of the conversations, but dismiss the whole episode as 'miscommunication'
I feel very cheated in the whole episode and feel that i misplaced my trust in such a reputed(?) company.
Ritu Mittal
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