My mother is 55yrs old and she was supposed to board Indogo flight today from Kolkata-Chennai. PNR# PNR # A4BIBS. She was on wheel chair. She reached airport on time and had to wait 15mins for the wheel chair service. While rush she dropped the photocopy of my credit card details and when she reached the check in counter, they refused to let her board the flight. She was left alone and argued for long. Usually if the passenger doesn't have the photocopy they make the passenger call the card holder and verify the details. However, in this case they refused to help her. When she called me, I spoke to their employee in the airport who refused let her board until I email them the photocopy. I informed its early in the morning and it's difficult so they disconnected and refused the same.
They have taken the money for ticket but didn't provide service. I want them to refund my money but they have updated their database as No show which is wrong. Even if their terms and conditions say that the passenger has to carry the photocopy but they never force. This is the treatment given to her as she is old and was alone.
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