Dear Sir,
I have booked a ticket on INDIGO KOLKATA -LUCKNOW for 19 TH Sept on 14 th and today they have reduced the fare by 1200 rupees and not ready to refund. They say it is a promo fare and nothing can be done. Moreover, I fail to understand that no policy to change in fare happen in hours and it would require considerable planning. I feel cheated as a customer. It makes me feel that one cannot trust. I need your kind help. Is there no way that the concerned airline be challenged for this and i as a consumer expect a fair response??? Can this be taken up with DCGA??? Is there some authority or watchdog which looks or may look into such issue. Please help
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