Sir,
To-day I have a bad experience in the Air Tickiting Counter of IndiGo at Mumbai Domestic Terminal. At about 10.15 Pm I was in the IndiGo Counter for Tickiting. I have been Informed that lowest Tickit For 23..09.09 in Flighe 6E403 from Mumbai to Kolkata cost each Tickit Rs 6075/- & I informed by the Staff working Named Mr AJOY that i requered to wait for 10/15 min. as the system not working. accordingly I wait for 10 mnt. and fill-up form for 3 passenger handed over to him. Mr AJOY made 3 persion tickiting and informed me the flight no, dep. time, arrv. time, name of the passenger and the total amount Rs 20, 634/-. I gave him Rs 21, 000/- cash. after some time I realised that how the fair of 3 persions shall be Rs 20, 634/- because Me ajoy informe me the fair of par persion is Rs 6075/-. On being asked I was informed first that 1 persion fair is increased. However I disagree and asked him the segrigated amount of fair. Then Mr Ajoy informed me that the fair of the persion is charged Rs 6878/-. So i inform him in that case I do not want the ticket and I like to Buy Direct flighe as because my Mother 83 years old sall b accompoined with me. He inform me that cancallation charge is Rs 750/- par passenger. I feel very bad as because he inform me wrong fair amount Rs 6075/- par persion and during tickiting he inform me tolal amount and the par persion amount in mischive way. In general passenger do not calculate the multiplied amount of the total fair, but they Know & Trust that the fair of single/one persion. So without applying the mind one is paying the full amount and without realising that the multiplied amount on number of passenger is increased although it is informed the rate of single persion fair. I feel very sad as I requered to traval and the way I have paid the higher fair due to trust on the IndiGo air line and non coparation of Mr Ajoy and thereby not informing the fair on par persion basis before taking the tickiting. Further the return amount of the changed amount should be given alon with the tickit, but He give the ticket first and when asked the balance amount was given. The incidence shows non proffassional atitude, non-systamitic performance, taking the mony of the passenger in inproper form and forwardig the figure in such a way that fellow passenger may not understand that higher rate is being charged while purchasing 2/3 or more ticket by giving the lower rate fair par persion basis and warnted to be canged hand with proffational persion and to give clear position if the fair is being charged at higher rate and hiding the actual position or telling the fair in the way that it may lead confussion and not clear view as explained.
Hope the incidence to be noted carefully by the Management of the IndiGo air liner and remadial mearures to be taken accordingly. Pl inform the action.
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