I tried to book tickets from CST Mumbai to Dharmavaram Jn for me and my wife on 24 th May for Journey on 7th July on your website irctc.co.in. We both being Sr. citizens I requested to allot lower births for both of us since there were 38 births (out of total 46 births in AC 2 tier coach) available at the time of online booking. Payment was made through my credit card. I received message of failed transaction. I enquired on IRCTC phone no. and was informed that failed transaction might be due to communication error. I tried again with request to allot at least one lower birth. Payment was made but again there was failed transaction msg. though my credit card a/c was debited twice.
At Third time booking attempt I did not ask for preferential allotment (ie any lower birth) and the ticket was booked with allotment of upper births for both of us whereas your website clearly states that a Sr. citizen is preferentially allotted lower birth when available at the time of booking.
I fail to understand that why I was allotted upper births, though being sr.citizen and availability of at least 6 lower births at the time of booking.
All my communications (4 e-mails) with IRCTC failed to explain the reason of faulty system and they have disowned their responsibility.
I hope to get satisfactory reply from you. If you can not, Please give me the name address of authority which can..
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ardesai
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