I ordered a box of chocolates (Ferrero Rocher Chocolates- 24) to be delivered at Delhi Address on 8th Feb. Order No:111518076. I called on 12th Feb to check status of my order. All listed phone numbers were not working and email to customer service bounced back. I finally got hold of somebody at customer service. She told me that order will be processed and will be delivered in next 10 working days. I told them to immediately cancel the order because I sent these chocolates for my niece who got fracture. I didn't want to sent chocolates a month after the fracture. Any ways, after arguing for 1/2 hour customer service person canceled the order (Cancellation no-944306). Three days later somebody again called from Indiatimes and told me that they have shipped the order. I asked them why did they ship now after cancellation... they had no answer. Now I got the parcel on 21st Feb... guess what Indiatimes used the box of Ferrero Rocher and inside they had local chocolates. I feel really cheated. I called them again but there is no reply from Indiatimes as usual.
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