PLEASE HELP ME TO SEND THIS COMPLAINT TO AUTHORITY AS EMAIL ADRESS GIVEN ON BILL IS WRONG AND NO ONE CARES AT BSNL
To
The Dy. General Manager (A) Dt.28-10-08
B.S.N.L.
Vadodara
Dear Sir
Re- Discontinuing Broadband Services – Customer Complaint –
I am L.T.Upadhyay resident of B-27 Navnit Park Socy. Harni Varasiya Road having telephone connection no.2489803.I have handed over my complaint to your B.S.N.L.Office Karelibag Vadodara on dt.16th Sept.2008 with the request to discontinue immediately Home Plan BROAD BAND with monthly charge of Rs.125 for which I opted in March. The reason for discontinuing was, very poor services and no response from your department after calling on various numbers. I have mentioned there in that in case it is not discontinued latest by 1st October I will not b liable for paying any charges.
I had received bill for August after lodging my complaint and found to my shock and surprise that the telephone bill for Aug 08 is for total Rs.1810-. I am having land line since April1999 and I have never been required to make such huge payment as I never use phone to such extent. Out of this Rs.1820- I have been charged Rs.1320- for broad band connection. Kindly verify my statement with the bill no. TO-90920083513447 which I have already paid. There after I gave again complaint to your Karelibag Office on dt.27-09. Where in I had mentioned that I have lodged earlier following two complaints over phone which are not attended by your dept.
1-complaint no-13039 dtd.24-08-08
2-complaint no-13858 dtd.31-08-08
I have registered these two complaints related to broad band service over phone but no body attended and still I got bill for total Rs.1810-for Aug08 and for broad band Rs.1320-. It is very bad that when there were complaints for not making available broad band service how can I be charged Rs.1320-. I have requested for refund and discontinuing broad band service i.e. home plan of Rs.125 which I had opted to be discontinued immediately.
You may kindly ascertain these facts having looked at my two written complaints dtd.16-09-08 and dtd.27-09-08 and also your own record of having lodged referred two complaints dtd.24-08-08 and 31-08-08 over phone.
It is really again harassment to us that for the bill of September I found of having charged me Rs.75- towards Broadband stating “BBRNT” I had paid full amount of modem & had also opted accordingly when scheme was launched and paid accordingly Rs.1302- in March which was first bill towards broad band as total bill for February & March was for Rs.2138-.
I request you to verify again and refund me amount of Rs.1195- wrongly charged to me for Aug-08 bill (bill no. TO 90920083513447) and Rs.75- wrongly charged for Sep-08 bill (bill no.-TO 91020083718496) and discontinue immediately broadband service and I shall not get any type of charge towards broad band. If your office will still continue to charge and harass customers like this the customer like us who has continued with land line will be compelled by your department only to discontinue landline also. Further I will like to mention that unfortunately there was no single phone, no enquiry and no response from your department towards these complaints.
Yours truly,
L.T.Upadhyay
B-27 Navnit Park Socy.
Harni Varasiya Road
Vadodara 390006
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