Dear Sir,
I had reserved a ticket from Bhusawal to dadar of amritsar-Dadar Express (Train No. 1058 A) of 08th sept.the scheduled departure at bhusawal was at 18.50. I enquired on 139 service of Indian Railway @ 5.00 P.M on 08 sept and it was informed that the train was running late by3 hrs 18 minutes. This was also confirmed repeatedly on the same day at @ 5.35 p.m., and 8.30 p.m.and the same status was replied by the attendants on 139 services. The local station enquiry no. (Tel. No. 222369) was not responding for a long time. When attended by some officer @ 8.30 P.m., he asked to contact 139 for enquiry and refused to tell the status of train. Finally I reached Bhusawal station at 8.45 p.m. I was shocked to know that the train had just departed from station at @ 8.30 P.M. The status on manual board at station was showing the status of train at 1Hr. 45 min. late.
The railway staff at station counter advised me to cancel the ticket and register complaint with dy. Stn manager © .Accordingly, I cancelled the ticket and registered complaint (Ticket PNR No. 215-1799140, complaint No. 13) at 9.10 P.M. I again tried to verify the status of train on 139 service in the presence of Dy. Stn. Manager (C) at 9.35 p.m.and their reply regarding status of train was surprisingly the same I.e., 3 hr-18 min late. The attendant also informed that the train would be available at 9.58 p.m. at Bhusawal station. This has resulted in financial loss as well as mental stress as I missed the train due to misguidance of 139 services and to travel in packed unreserved compartment of another train for whole night journey to Dadar.
A lot of questions need to be replied by Railway Authority.
(1) If Railway enquiry system is integrated, who is responsible for updating the schedule?
(2) Whether Railway can compensate the loss incurred to passenger due to incorrect information given by them and to what extent?
(3) What actions does railway take in such cases?
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