To
The Area Manager, BSNL,
CALCUTTA TELEPHONES. 18 Sept.
154, NSC BOSE ROAD, KOL-40. 130-D, N S C Bose Rd. Kol-40.
LANDLINE: 2411-4078.
Dear Sir,
I had originally opted for Home 250 plan on an annual payment basis.
Later, I requested Customer Care Office to change my plan over to Home500
from 1.8.2008.
Now, what actually happened is as follows:
The Home500 plan was made effective from 1.7.'08 without my knowledge. I had restricted my use within 1GB in July last as per my earlier plan but I had to pay Rs.500/- extra for July'08. A copy of my letter to Customer Care is attached.
What happened to my Rs.2, 500/- paid in the beginning of the current year for Home250? Is it running simultaneously with Home500 now? Clearly
that was not my intention as would be amply clarified by my attached letter.
May I expect an early reply to the points mentioned above?
Thank you.
Yours Faithfully,
(SITAL DAS GANGULY)
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