I was travelling from delhi to ludhiana on 7/01. i have paid Rs1000 (one thousand) as advance ticket for luxuary bus with heater, push back seat etc. but they (authorities in delhi) informed us that bus is out of order and arrange one mini bus(?) with insufficient space to seat (sleeping is impossible), no heating arrangement, no pushback seat. 8 hours journey was horrible in cold night without sleep. four to five passenger refused to travel but due to no alternative arrangement we had to travel on that bus.
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