Place: Muvattupuzha
Date:11th October
Subject: Complaint
Reference: Nill
Respected sir,
I forced to complaint you that your Indus showroom workers are so disrespectful in their job
In 10th August (Sunday), we gave our Maruti Suzuki Alto Vxi 1.1 (Petrol) car to the Indus showroom Branch: One way Jn., Market P.O Muvattupuzha for accident refixing.
Chassis number: MA3EYD81500259585
Engine number: F10DN3095235
After a week, we have went to see our car's condition, but we are stunned in front of our car, cause the rain water falls into the car through the broken rear glasses and opened side glasses in their yard. It causes a serious damage over leather seat appolsury
In 22nd September Shijo Abraham has informed us that the work was over and made perfect then we went to settle the bill but we started test drive. But the car had a total shiver and a faint smell from the appolsury and on the spot we have informed them to fix it and the next 26 September Friday they called them again to get the car out and we went again but we felt a complaint on gear shift and the same faint smell from the appolsury because of their worker's irresponsibility. And we complained them to change the seat appolsury and fix the gear box problem but they didn't fix the gear box problem and appolsury. And they have insulted us by saying that to "put turkey over it to cover the ugliness". Due to our disturbed mind and faint smell we forced to rip the seat cover and burned it. But the broken glass pieces and glass dust are still remained in the old seat.
Complaints:
1. Scratches on the body and dickey.
2. White paint spots on the black body.
3. Damaged oily rear glasses.
4. Unfinished black bumper painting.
5. Bulged out paints on the body.
6. Faint smell from the tarnished leather seat appolsury.
7. Broken glass pieces and glass dust on the seat and inside of the car.
8. Incorrect head lamb positioning.
9. Incorrect gear shift.
10. Unfinished touch and polish work.
11. Unfinished painting.
12. Rusted bonnet area and battery cabine.
13. Improperly fitted side beadings
On 6th October we brought our car to the Indus Motors then the works manager willson have agreed to fix the errors in their work, after that they called us that the work was finished on 10th October but they didn't fix the leather seat appolsury then we met sir. willson and he told us to see the zonal manager sir. Mathew Varghese and he agreed us that they will cover the seat with a new appolsury at no cost Zonal manager sir. Unni called us and told us that they will do it at his own responsibility and they allowed us to choose the colour and they forced us to wait for about 2 hours and then the sir. willson cheated us and the zonal manager sir. Unni by called him and sir. Unni misunderstood the situation and they insulted us by saying that they shall pay us only 50% cost of it and they won't allowed us to get our car out of it by settling the bill they told my son to bring me (R.C. owner) and insulted us. They blocked us even for a test drive.
We are already planed to by brand new swift dzire full option but we lost our trust about your company
i'm ashamed of saying that the trust graph of your company goes down day by day as more faster than the american banking graph. And my friends also complaint about your company this's not a individual problem it's booming up.
Very Important: Works manager Willson called my brother's son as evil force.
I requested you to take an immediate action on this problem.
Copy to:
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• V.M Amanulla sir (C.G.M.service)
• Zonal Manager Unni sir
• Zonal Manager Mathew Varghese sir
• Works Manager Willson sir
• Showroom Manager Jaya Kumar sir
• Sudheer sir
• Customer care Manager Sindhu miss
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