Sir,
I had booked for a Wagon R LXI Ocean Blue colour model on the 29th of December vide invoice number 4583 for an amount of Rs.1000/- only and was promised delivery of the same on the 31st with a discount of Rs.35, 000/- only being applicable. On the 31st when i reached the showroom for the delivery of the vehicle with a d.d. of amount Rs.3, 74, 919/-made in the name of Indus Motors from SBT Balaramapuram, i was told that i will not be given the ocean blue colour version and would be given only the black version otherwise if i insisted on the ocean blue model the Rs.35, 000/- discount will not be given to me. Inspite of meeting the showroom manager i was rudely informed that i could either do as they told me or else could go and buy the vehicle from somewhere else. The name of the executive who dealt with me is Mr. Anesh S.L.and his mobile number is 9745997724.
If the people had at the time of taking my booking told me that i would not get the colour of my choice the i would have had the option of trying out the three other dealers in the city.
The saddest part is that yesterday after this incident i called up your toll free number 1800 1800 180 and registered this complaint (complaint number 6723968629) and was assured an immediate response by the 1st but unfortunately i have not received any response from anyone in Maruti Udyog till the time of my writing this letter i.e.5:55p.m.
Now even though i like a Wagon R but i believe that true to our Indian culture we will only talk and talk and some flimsy excuse will be given. I pray and hope that sometimes miracles do happen and some action might be taken to prevent such incidents of harrasment to the ordinary citizens who aspire to own a brand produced by you.
With Warm Regards
K.V.P. Krishnan Nair, (M-09847222058)
E-mail: [email protected]
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