This is regarding my frustration and woes with ING Vysya Bank Ltd. I had availed Home loan with ING Vysya and I have been regular in my monthly payments. Here are my complaints against ING Vysya:
1. Few months ago, ING revised my EMI because the Interest Rates had gone up. They sent out the correspondence by post but to my "previous/old" address. It was only because of my unchanged phone number that I got to know about the EMI change. The courier pereson called me up and informed of the courier.
Had I changed my phone number also, I would never have received the communication and I would have to bear the costs.
I had personally informed and given in writing my address changes to them and they lost it apparently due to some "system" issues. They had not even realised that they had lost all their address updates!!! What a pathetic state to be in!
2. I had made a part-payment few months ago for 50, 000/=. They had accepted the payment and gave me a receipt also. But later when i enquired for my statement, the amount had not been credited to my principal at all!
When I enquired, the concerned person informed that the minimum payment was 3 months EMI... They did not inform me of this and they had kept my funds in suspense. I only got to know of this because of the EMI change correspondence.
They did not even bother to inform me that my funds were in suspense and I was paying the high interest all through.
They had already taken out about 15K from that towards extra interest payments as the interest rates had increased.
The person later informed me that If I issued new PDCs he would adjust the remaining amount towards the principal.
3. I provided them the PDCs for the revised EMIs in July. But they still were submitting my old PDCs for two months. And this month, I got a call from them stating that there was due in my account.
This is to highlight the plight of all ING Vysya customers. Their customer service is absolutely pathetic. One cannot get through to the concerned person even in 10 attempts. The reception doesnot pick up the phone till atleast it is 10 or more rings. And then there is a long wait after she transfers the call. Most of the times nobody even picks up the phone. I have seen this with my own eyes when I was at their premises.
Please let me know how can I bring them to justice?
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