Dear All,
I hereby write with referance to above subject. I can not explain by words that how bad the IRCTC customer complaint redrassal system is.
I have suffered twice in last 15days from it. I am a frequent traveller being a manager in MNC.
To explain in first case, I have booked the ticket (E ticket) for 4 pax. Out of which 2 Pax got reservation amd i and my colleuge has not got the confirmed tickets and was waitlisted. On station the Chief Ticketing Officer has confirmed that i can board the train, However after boarding TTE has charged the heavey panalty and confirmed that the original amount will credtied back to the account. Which has not happened till date. And neither anybody responds from IRCTC [email protected] nor they take calls on their all nos. I have lost 1600Rs.
Details of booking are :
Log in ID: neha_ahuja
PNR No :
Booking : 04.10.2008
Date of Travelling : 12.10.2008
In second case with my surprise, I have booked the online Tatkal ticket using credit card once. But two tickets get booked automatically. i don't no how this happenes. I have sent the mails and many reminders no body responds. And the same as earlier case no body responds at phone nos. In case if they will not cancell the ticket then i will again will be loosing Rs 1750.
The details of Booking are as follows:
Log in Id: neha_ahuja
PNR No (for two tickets booked) : 8325412842 and 8225412417
Date of Booking :03.11.2008
Travelling date : 08.11.2008
Now i don't know what will happen. and i feel it is better not to book any tickets through IRCTC now. I want somebody to convey the same to Mr. Laluprasad Yadav also so that he can get from the slip.
Regards
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