On 1st January I tried to book two tickets. After about 5 or 6 attempts, I booked two tickets. My credit card however was charged 4 times, out of which IRCTC reversed 1 transaction. There's still one transaction pending.
I have sent them 4 emails on this issue and not a single email response has come through. I have also called them more than 20 times and spoken to about 6 different people when I got through. Most of the reps were indifferent to my issue and did not even appear to properly listen to what I was saying. They don't even have records of my previous calls and I am forced to explain my problem over and over again to the reps that cannot understand a bit of English.
As expected, there's no escalation process for me to use as well.
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