IRCTC
IRCTC people are never to be trusted

Dear IRCTC Rascals

I tried booking a SL ticket Kanpur-Ranchi Train 2874 for 13 June at around this afternoon on the irctc website. It showed 2 berths available. On the other hand I also had a simultaneous look at the Cleartrip site and found that no berths were available on the same train and the same date.

So I proceeded to make a net banking payment on the irctc website which directed me to the ICICI Payment gateway. However the page expired and no ticket could be printed. On logging-in once again to the irctc website I did not find the booked ticket. The funds were debited from my savings account and the debited amount immediately reflected on my Internet banking account which clearly shows a debit of Rs 377.00

Now the reason why I made a statement and said the people from IRCTC are never to be trusted is because of the following 2 reasons:-

1) I phoned IRCTC Delhi and the girl on the phone told me that irctc has not received the money but the same will be credited back in 2-3 days!

2) The money has been debited from my bank account but the IRCTC website shows that have not received the funds!

Aren't they fooling me when the bank statement shows that the payment is made to irctc? Amusing? and Funny people at the Capital!

I also have old grudges with IRCTC

3) A confirmed 2AC ticket Visakhapatnam-Chennai was never refunded although the train never appeared on the platform - the money should have been refunded to my account without me asking!

4) All my past booked ticket history has VANISHED from the irctc website.

With best regards

Sidney D'Souza

Company: IRCTC
Country: India

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