IRCTC
MAKING FOOL OF CUSTOMER

Subject: Urgent, Duplicating of ticket issue [IRCTC #189285]

Respected Sir,

Myself Prashant Sharma (user id: ps28880) from Ahmedabad, Gujarat using your services since last two years.

I would like to comment that the services your are offering online of making tickets and also the

services of providing meals in train is fantastic and and one of the best of its kind.

But sir i have a concern which i want to share with you, when i was making tickets last time for the date 2nd may

of ashram express from delhi to ahmedabad on 27th april, your website again and again got crashed and after trying many times ultimately the ticket with PNR No : 2259550508 and transaction id

0110779047 was successfully made by me by which my family members travelled

But when i had gone through my recent creditcard statement, i was shocked to see that there were

three transactions which were approved from the creditcard for the ticket. the transaction id for the three tickets were

PNR NO

TRANSACTION ID

2159645501 0110775497

2259550508 0110779047

0110769262

Out of these all transactions the people who were booked were same with same date of journey and same train.

From these transaction, transaction id 0110769262 was refunded back to my account, and we have travelled by ticket with pnr no 2259550508 and transaction id 0110779047 .

But because of your websites breakdown the ticket with pnr no 2159645501 and transaction i d 0110775497 was also made.

Why should i suffer because of your websites mistake, please give the money credited back to my account. I have used my standard chartered credit card for these transactions the card number is 5546 2329 0086 7713.

This is a humble request.

Waiting for your quick response.

Regards,

Prashant Sharma

Training Officer

HDFC Standardlife insurane company limited

Mehsana Branch

09825011181

email: tptmehsana@hdfcinsurance.com

alternate email: prashant28880@yahoo.co.in

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Company: IRCTC
Country: India

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