Sir,
I had booked a ticket from Pune to Dadar. The ticket did not get confirmed and got cancelled. No refund was sent to my account so I filed a TDR claim for refund. The claim was not acknowledged and also afterwards I recive following mail.
"It is noted that the following PNR No:-8328889080 has been filed by you for TDR through online mechanism. It is informed by the railways to IRCTC that in all these cases person have travelled and still claims for refund are filed. Please inform the reasons for this fraudulent activity on your part. Your user id has been temporarily deactivated now. "
As per the Indian Railway rules all e-tickets which do not get confirmed get cancelled so whosoever travells on those tickets is travelling without ticket. Then how can I could have been travelling on that ticket.
Secondly what proof does IRCTC has before calling me a fraudster that I travelled on that ticket.
On top of it they have blocked my account on the web site so that I can not even verify which ticket and PNR they are talking about. I do not think they expect me to remember all the PNR numbers for all my journeys. IRCTC has simply assigned me a incidence ticket IRCTC #525755 and doing nothing about it since 14 July
Please let me know as to how to proceed about the same.
Regards
Harmeet
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