IRCTC Indian Railways
Non refund of money for cancelled railway ticket

Dear Sir,

Please go through the mail Correspondences regarding refund of money. Below was our query but yet not received any reply.

We shall be much oblized if you kindly let us know the status.

With regds,

Chandrajit Das Gupta

Dear Sir,

Thanks for the reply.

But we have some queries as follows:

QUERY-1) You said that you have refunded it on 17/03 but as per our mail sent to you 22.07.2008 stating our query about non-refund of the said cancelled ticket, you did not inform any thing in reply mail.

Giving here below the copy of the said mail: Need your comment please about this.

==================================================================================================

RE: Reply from IRCTC‏

From: Chandrajit Dasgupta (admin@dextrosoft.com)

Sent:22 July 11:07AM

To: tdrprocess@irctc.co.in

Cc: basudeb0001@yahoo.com

YET NOT RECEIVED ANY THING.SEE IF YOU ARE UNABLE TO DO THE NEEDFUL THEN PLEASE PROVIDE US THE PHONE NO. AND E -MAIL ID S OF HIGHER AUTHORITY.

Dear Mr. Shiraj Ahmad,

Thanks for the reply. Iam sending the photocopy of TDR and the covering letter at the earliest through Speed post. I will just inform you after sending it for your ready reference.

With regds,

Chandrajit Das Gupta

From: "tdr"

To:

Subject: Reply from IRCTC

Date: Wed, 14 Nov 14:16:47 0530

Dear Customer,

Thanks for showing interest in our site. Please send us the photocopy of Ticket Deposit Receipt with one covering letter and mention there in which address you have be submitted original copy of Ticket Deposit Receipt of PNR No- 640-5753816 our address is: -

To,

GM (Operation),

IRCTC LTD,

9th Floor, Bank of Baroda Building,

16 Parliament Street,

New Delhi-110001

So that we can issue reminder to concern railway for refund. As soon as we received, your refund it will be credited to your card account.

Regards,

Shiraj Ahmad

tdrprocess@irctc.co.in

Ph: 011-23345900

===================================================================================================

QUERY-2) Journey date was 24/09/07, Train time was 11.45 P.M till 1 A.M (night) you could not be able to declare the departure time of the said train, right? Please note that the date of TDR is on 25/09/09 and also the Station Master Note. Scan copies of both attaching here for your ready reference. Ticket fare was Rs.1264/- so how only Rs.632/- was refunded? We need the clarification please.

QUERY-3) During the submission the original copy of TDR at "Chief Commeercial Manager (Refund) office at 14, Strand Road, 9th Floor, we have been told that "you wiil refund it either by cheque or by pay order and asked to mention accordingly. We have choosed "Pay Order" and now you are saying that you have refunded it and asking to check it with our Banker! Why?

Please send us all the details to be required for checking it like Bank name, reference no etc.

Please reply us with all the said queries mentioned above then we will proceed accordingly. Please don t take too much time for these.

Thanks,

Chandrajit Das Gupta

&-- Original Message &--

From: care@irctc.co.in

To: Chandrajit Das Gupta

Sent: Tuesday, January 12 6:36 PM

Subject: Re: Refund of Cancelled Ticket

Dear Customer,

Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details.

PNR NOREFUND AMOUNTREFUND STATUS REFUND DATE

6405753816 632.00 Refunded 17/03

Thanks & regards

Rajnish kr singh

care@irctc.co.in

www.irctc.co.in

011-23340000

&-- Message from chandrajitdg@dextrosoft.com &&&

Date: Tue, 12 Jan 17:28:58 0530

From: Chandrajit Das Gupta

Subject: Refund of Cancelled Ticket

Cc: Chandrajit Das Gupta

> Dear Sir,

>

> This has reference with the refund of fare for cancelled I-ticket. The

> details of the same is given below:

>

> PNR No. 6405753816

> Reservation Ticket No. 79300204

> Class:3AC

> Validity of Ticket from Howrah to Chennai Central

> Train No.2603

> Jouney date:24/09/07

>

> Actually as you know the train has been cancelled on that very day

> due to heavy rain so we have cancelled the ticket at Howrah station

> and got the "TDR" along with "station master note" for cancelled

> train or late departure. We have been told there to submit the filled

> TDR at 14th Strand Road, 9th Floor, Kolkata-1

>

> Accordingly we have submitted the filled and signed form on

> 01.10.2007.There we have been told that we will get the refund within

> one month.(we have applied for Pay order in favour of Basudeb

> Gupta, postal address "E-4/3 Karunamoyee Housing

> Estate, Sector-III, Salt Lake, Kolkata-91) But it has already been

> crossed more than two years and till today we have not received it.

> In between I have so many mail correspondance with IRTC.If you need

> then we can forward them

>

> So we shall be much pleased if you kindly inform us about the status

> of the refund at the earliest.

>

> Thanking you,

>

> Your sincerely,

>

> Chandrajit Das Gupta

>

>

&-- End message from chandrajitdg@dextrosoft.com &--

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Company: IRCTC Indian Railways
Country: India

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