I am Nikhil Garg a resident of delhi. The company called "ITBL Private Limited" which call itself a franchisee of "IDEA Cellular limited" and provided me a sim card for an amount of Rs. 500/- which is not yet activated (after 2 days) and customer care people 01145567888 are not ready to answer my calls now and after 2 days they are saying that it is a premium number and i have to pay an amount of Rs. 5000/- for that number which they promised me for Rs. 500. I had a word with Mr. Vibhu Datta (Manager Backend Operations) '9891991087' at ITBL who is not ready to take the responsibility for the fault and is not providing me the contact numbers for any concerned or senior person. I am really sorry to the fact that a reputed company like IDEA cellular is hiring such companies and spoiling its own reputation. I hereby request the higher authorities to look into the matter and resolve my problem.
Regards,
Nikhil Garg
01166242461
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