Ivaluemart
Not recieved products booked online, but amount has been debited from card

Respected Sir / Ma'am,

I recieved a pamphlet in my HSBC statement encouraging me to purchase products online from ivaluemart using my hsbc credit card

I made a purchase on the 23rd of April and the amount of Rs 4349/- under the description "VALUEMART SHOPPING CAT MUM IN "

However Neither have I recieved any products nor have i recieved any response to my continous calls made to ivaluemart and HSBC

Please advise on how I may penalise both HSBC and Ivaluemart

Regards

Padmini B S

9916941605