In the month of September/October, Sangeeta Ghosh called me and offered my company Obrandz Events, a paid membership with Just dial at a 3308rs, 998RsECS package.
She explained to me the terms stating that until the cheque drawn was not cleared my membership would not be valid and i had 7 working days after filling the form to inform/edit or cancel the contract from signing the application. She also gave me her then direct cell number - 9930006198
The contract application was filled in by me in the first week of October, and a cheque for 3308rs was written to be drawn on the 18th of October.
However, before the 18th, I called her back and informed her that we were no longer interested in the paid package as it did not suit our needs, wanted to cancel and inquired about the process.
At this point of time she simply told me that as the contract was not initiated so, i need not worry, she would simply delete my registration. At no given time did she mention that I had to mail in a formal cancellation request.
When i inquired about the cheque, she said it would be shredded and i can cancel the same at my bank.
I put in this request with my bank - ICICI who put into effect this action. I called her back, advised her of my canceling the cheque and requested a return of the instrument. She said, don't worry, I have already shred it. It will not be presented as you have informed me of cancellation. However on the same day the cheque was presented, twice in the day for payment. This caused the cheque to not get canceled but get put on hold for payment.
Having assumed she was giving me the right information, i have since forgotten about the registration except that just dial has presented this cheque 8 times for payment without my permission since then despite Sangeeta tellig me it would be shreddedresulting in cheque bounce charges worth 750rs., ALL when it should simply have been shredded as sangeeta verbally promised me.
It now seems like in order to make a sale, the Just Dial sales team has lied and manipulated details of the exact manner in which the registration and cancellation process works.
Furthermore, when i inquired about the same with the justdial customer service they have no record of me being a paid member, i have received no alerts, leads for the membership which is fair BECAUSE I cancelled it within the 7 day time sangeeta told me to. Nor are they wiling to connect me to sangeeta who conveniently is always busy or not available.
An ECS of 998 has been deducted by you guys from my account for a membership i did not want to begin with.
Over the past few months, repeated customer service members and sales exec have called me up offering me paid packages for just dial to whom i have explained that i do not require it and have even canceled the original request for the membership. YET NO ONE HAS BOTHERED TO TELL ME THAT THE MEMBERSHIP IS STILL IN RECORDS AND CHEQUE IS BEING PRESENTED FOR PAYMENT until i spoke with customer service agent Henry day before yesterday.
I AM IN THE SALES BUSINESS TOO, BUT AN ACT LIKE THAT CAN LAND ME IN COURT. JUST DIAL IS A REPUTED ORGANISATION, I DO NOT EXPECT A FEW MEMBERS TO TARNISH ITS NAME BY MIS SELLING PACKAGES AND MISINFORMING CUSTOMERS WHO MAY NOT WANT YOU SERVICES.
IT IS THE CUSTOMERS CHOICE TO CANCEL AND WHEN THEY CALL UP THEY SHOULD BE GIVEN THE CORRECT INFORMATION.
NOT GIVING ME THE CORRECT PROCEDURE FOR CANCELLATION, PRESENTING MY CHEQUE WHEN I HAVE ASKED FOR A CANCELLATION AND DEBITING MY ACCOUNT WITHOUT INFORMING ME IS FRAUD, i ask you to correct the errors occurred against my account. I have being given no records of the contract copy to send in to you or read for cancellation processes
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