Date: 13.11.2008
To
Sh. R.S. Pandey
(Secretary)
Ministry of Petroleum and
Natural Gas,
Shastri Bhawan,
New Delhi-110001
Sub: Complain against LPG (IOC) dealer M/s Jwalani Gas Agency, Siliguri (WB)
Sir,
I have a domestic Gas connection with M/s Jwalani (Distributor for Indane), C/15, Jajodia Market, S.F. Road, Siliguri – 734405 (WB), Ph. No. 0353-2501307 having cust. no. J/15191.
Sir said agency always misbehaving with customers, when they will visit to agency Office and will harass them for booking of Gas cylinder or dealing with any matter. After booking a gas, they will take minimum 15 days to deliver it for next booking we have to wait minimum 18-20 days. If any customer wants to book the gas before mentioned days they say that this is the rule of IOC that you have to wait minimum 18-20 days. If we want to show written order for the rule they are unable to show. Local IOC authorities are totally in favour of agency and no action was taken against the agency till date, why we don’t know. On dated 12.11.08, I lodged a complain to local IOC Office over phone (Ph. No. 0353-2571393/2571515) and asked for a complain no. but they denied to do so and simply assured that they will look after the matter. Than, I dialed to IOC Kolkata Office (Customer care Ph. No. 033-24145861/24145872) but no one has picked up the phone.
Sir we are regularly reading your statement in News Paper that supply of domestic LPG Cylinders are running smoothly and are under control in spite of several draw backs are still exists as stated above.
We assure that you look after the matter seriously as it is a common public issue. Kindly send a line of confirmation after receipt.
Thanking you,
Yours faithfully,
(Sunil Kumar Singh) H/o M.L. Sarkar (Dy. S.P.),
Behind C.I. Office,
Tinbatti More,
Sukanta Pally,
Siliguri – 734405 (WB)
E mail: [email protected]
Mob. No. 9933003963
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