Sir,
I bought kenstar slimline air cooler on 11th april.
Cooler is always giving problem since starting.
I face first problem after 1 & half month. cooler was not swinging.i made the complaint at
customer care of kenstar and problem was rectified within a day.
I again face the problem that pump of cooler was stopped working.
I called up kenstar and and got the reply that within 24 hrs problem will be resolved.
I again called them up after 24 hrs then tey said it will take another 24 hrs.
i again called them up after 24 hrs then they said we have already forwarded your complaint and asked
me to wait for some more time. it took one more day.
Finally they said that they can not do any thing and asked me to call service centre.
I called up servise centre and have got the reply that pump is not available with them so they can not do any thing but within a day they will got the pump and will replace it.
I was very irritated and told them that i'll go to the consumer court.
They said whatever you want to do you can do but we are helpless.
Whole matter took around a week time and i called them up around 20 times. After that guy came and replaced the pump.
Pump worked for two days and now again its burnt and not working.
I again registered the complaint at kenstar customer care and have got the same reply that their guy will
come within 24 hrs to resolve it.
Complaint number is- GHA0607090271
I have been fed up with the services & product of kenstar.
I want this complete cooler to be replaced or money back.
Kindly do something.
Deepak Rawal (9999033023)
D-15, 2nd Floor
Sec 26, Noida
U.P
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