I bought a Kenstar Air cooler at JP nagar Croma on 16th April. Bill number SDF 02A056010018523, amount paid by my son Ketan Tilak Kumar.
Complaint: At Croma, they said they did not have the Air cooler in stock and that they would deliver the next day. We had no option of checking out that piece which we will be buying. They delivered a faulty piece of Air cooler. (It was either Croma or Kenstar people). It was making really Loud noises-yes... 3-4 different kinds of noise.. After number of calls, the technician came home to check it out and said that the blower was broken; though I insisted that I do not want repair but want a new proper piece he said they will not give new piece but they will only repair….(??? Why…) He put another blower and it was OK for 1 day. It again started making very loud noise. No normal person can sleep thru that noise. Now he says the motor is broken. They do not have the clamps or whatever... Now Kenstar people are cutting off my calls. Everyday, even without repairing or solving my problem, they are closing the complaint and everyday I am registering the complaint again saying that nobody has come and repaired or solved my problem. I must have made more than 100 phone calls from the time we bought it., ie from 16th April and the technician has come only twice and not even able to repair it.
I paid full money without even getting the machine on that day thinking that Croma/Kenstar is reliable and I am getting this faulty machine. Why???
I have registered my complaint at Croma too. I have not recd any calls from them.
Buying this Kenstar Air Cooler has caused me lot of pain and agony. I am a doctor by profession and I am spending so much of my valuable time in Just calling these people, daily, not once or twice but more than 10-15 times everyday. They don’t pick up my calls or they cut my calls after 2-3 rings.
This leaves me only option of going to Consumer court.
0 comments