It is with utmost fury, frustation and pain that i pen down the saga of my sufferings using two products of Kenstar Appliances, namely its Convection Model Microwave and its Food Processor. I am Dr. Manoj S. Kamat based in Panjim Goa and i purchased both the above mentioned products one and half year before from CMM, Panjim Goa.
Kenstar's after sales service showed its first sign of shher irresponsibility by making we wait for more then 20 days for the demo. My repeated calls to the centre and the dealer seemed a futile exercise as the company did'nt even bother to arrange for the demonstration of the appliances for which i parted my hard earned money. After constant calls, and my ultimatum that i will drop the appliances in the dustbin of the service center if they are not attented to, a stupid service personnel "favoured" by making it to my home, opened the boxes adoring my kitchen yet to be opened and showed me the switches to put it on. Promising that he will make it some other day for the demo for he is "extremely busy" he left never to return till date. Result: For past 18 months i havent used the Microwave except for reheating bread ocassionally, and the food processor is served as a mixer.
We couldnot use all the functions of the food processor to for simmilar reasons. Last month the food processor used as a mixer turned off, refusing to restart. Bitten by the prior bad experience and yet in trouble i called the call centre (Kenstar service center, located at Kamat Complex, Caranzalem, Telephone 0832-2462175/ 862/914) at least 7 times in past 10 days and every time I am promised that the engineer would visit my house today. Till date "Tomorrow" has never come, leaving my family in difficulties without the food processor (read "mixer")..
I am pained that such a reputed company like Kenstar witha range of appliances, are so shabby with customer care and after sales. IMAGINE IF THIS IS THE PLIGHT OF CUSTOMERS, STILL COVERED UNDER THE GUARANTEE PERIOD, what does the company's philosophy stand for. I m not so surprised that innumerable complaints from poor and helpless customers figure out on www.complaintboard.com and simmilar sites.
Bitten by such experience, I would strongly NOT RECCOMEND Kenstar appliances to anyone, and strongly urge to turn down its products "EVEN IF THEY ARE OFFERED FOR FREE "
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