I purchased a LF-690 Automatic washing machine on 19/4 from Next Retail Shop, Jessore Road, Kolkata -700055 (phone 033-64506494) on the recommendation of the dealer. The Bill No. is 217854 and the Machine Serial No. is K7G000390. Within about six weeks of purchase the machine started making noise and producing abnormal vibration in the Rinse and Spin mode. It apparently was no longer adjusting the washables for these modes and even attempts to adjust or spread the washables in the drum during these operations, using less washload, were proving futile. Finally, on 7/6/08, I reported the matter to the dealer who registered a complaint with M/s Paul & Company, 44, Old Nimta Road Belgharia (North) Kolkata - 70056 (Ph: 033-32517090/25535031, apparently Kenstar's service contractor for North Calcutta). Their Job No. is 6A0080806070006 dated 7/6/08. Their mechanics visited on 10th and 11th June. On 10.6.08, their mechanic reported that he needed the help of another person and would come the next day. On 11.6. however, two servicemen visited but after examining the problem declared that the machine has to be taken to their workshop for check-up and repair. The machine was taken to the workshop of the service vendor on 12/6/08 evening. Till to-day (15/06/08) the machine has not been returned after rectification. There is no information either from the Service Workshop when the machine will be returned after repair. The Manufacturer has a website, which does not register any complaints but has an email address: [email protected] for gathering information. I have written to them twice asking them to take action and consider replacement as the machine started malfuntioning within about 6 weeks of purchse (The warranty is for 2 years). So far there is no response.
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