I have purchased Kenstar refrigerator (220 AD);with SERIAL NUMBER 980506260515000155 on 18 May from Pai International Electronics Ltd.;Bangalore.
This February Compressor of the refrigrator stopped working and we complained Kenstar, Delhi and they gave the following complaint No.-DAM 07D160021.
After making repeated calls to Gaziabad, U.P.-Kenstar (contact person Yogesh) and Noida, U.P.Kenstar.after a couple of months they had replaced the Compressor which did not appear new... and now it has again started troubling with noises that at times appears like explosives. This process started within few months of replacement (September).
When we called Kenstar, Delhi, this time we did not get any complaint no. from them. And they asked to contact Ghaziabad, Kenstar (contact person Yogesh). We did contact to Kenstar Gaziabad (Yogesh) again and again After making repeated calls to Gaziabad, U.P.-Kenstar, after a couple of months they had sent kenstar service person.
That service person told us to pay RS 1250/- for gas and service for compressor. We told that we had compressor is in warranty period as warranty of compressor is 5 years and asked him why you are asking for money and that service person did not agree and left. Besides after our repeated complaints we are still bearing with the compressor noise and living under the trauma that compressor might explode any time.
Please give me your suggestions and comments on this.
Anurag Sahai
B 136, Pocket VII,
Kendriya vihar - II,
Sector - 82,
Noida
9871315809
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