This is with reference to my complaint made 2 days before whereby the service person from RO company came and checked the machine and told us about the defect. Today, I got to know from your company office at BHOPAL that they do not have the part and I should make confirmation from your company directly.
HERE, I WISH TO DRAW KIND ATTENTION TOWARDS THE FACT THAT THIS COMPLAINT IS NOT THE FIRST TIME AND I GUESS THIS WOULD BE THE MORE THAN 15 TIMES IN A 11.5 MONTHS OF PERIOD.AND EACH TIME I COMMUNICATED WITH COMPANY'S OFFICER I HAVE EXPLAINED HIM THIS MUST BE THE DEFECTIVE PIECE KINDLY GET IT REPLACED BUT NO ONE RESPONDED YET.AND REPLIED NO PRODUCT HAS NO DEFECT. IN SPITE OF THESE PRODUCT WAS REPAIRED EVERY OCCASION AFTER LAPSE OF 1-2 WEEKS.
THIS REDUCED MY WARRANTY PERIOD AS I WAS NOT ABLE TO USE THE PRODUCT FOR 1 YEAR OF WARRANTY. FURTHER, MY REQUEST FOR REPLACEMENT OF PRODUCT WITH NEW & DEFECT FREE PRODUCT WAS NEVER ENTERTAINED.
Another issue i want to bring your kind attention that the in this regard my views on product purchased by me is defective one as many of its parts has already been replaced at many occasions and the reason why i insisted for complete replacement of the product. IN THIS REGARD EARLIER CORRESPONDENCES WITH THE COMPANY & REPETITIVE REPLACEMENTS BY THEM IS CORROBORATIVE EVIDENCES.
Here again i am standing on the same position which was existed one month ago and facing the problems due to your defective product.
THANKING YOU IN ANTICIPATION
REGARDS,
AMIT CHITWAR
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