• Kent Mineral RO was bought vide Invoice no. 7 SM 10000787 Book no. 7SM-0016 Dated.10/07
• It cost me Rs.14750 in exchange offer with an Inalsa RO
• We got the AMC done for the Kent RO system on 6th July wide cheque no 405195 for Rs1800/-.
• AMC was again renewed on 09/07 vide cheque no 409880
• On 14th April the carbon filter burst for which the complaint was lodged on 16th April. The complaint was attended by the company on 18th April. The technician told us that along with carbon filter, membrane also needs to be changed. Following the advice of technician, the damaged carbon filter along with the membrane was changed by paying an additional cost of Rs2900/- vide cheque no 409826 dated 18th April amount.
• Despite of paying AMC & additional cost which I am paying through my nose, the machine is still not being able to control the TDS. I have made several complaints but still the company has not paid any heed to my complaints. All the complaints, except the first, are unattended till date.
• Since the day of complaint we are buying 20 litre bottle of TDS controlled water from Market @Rs80.00.
• The complaint no.’s are as follows:
Complaint No Dated
194679 16th April
D12014332 18th April
199866 20th April
D12019028 23rd Aril 2012
• The details of the phone calls made to the managers and the technicians are as follows:
Managerial Persons who were contacted Phone nos
1 Krishna (Technician) 9582648339 18th April
2 Mr. Shobit Kumar Arya 9582798815 18th April
3 Mr. Vinod Gupta 8860631951 23rd April
4 Mr. Om Prakash Manager 9582648344
• All these people have assured that they would look into the matter personally but nothing has been done so far.
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