I have purchased Kent Mineral RO System – machine no. KR 080701900 from Reliance Digital Retail Showroom in Ambiance Mall, Gurgaon – 12 vide order number 20990055599086 dated 28th August. The machine was installed in my kitchen on 30th Aug by unskilled plumbers deployed by Reliance Digital. It was regrettable that on the very fourth day of purchase machine developed some problem and started overflowing from the tank. On lodging complaint to the seller Reliance Digital; they deployed a technician (a novice), who after lot of permutation / combination could arrest the fault. It was not at all satisfactory service and was duly recorded in the service report card. The problem continued even after that and minor overflow persisted. On subsequent complaints Reliance service technicians who are not well equipped and properly trained have tried to mend the defect has miserably failed. It is really unfortunate that they are not bothered to deploy the service technician on my last complaint on 2nd May. I was informed that Reliance has a different sort of sales and service agreement with Kent. I was informed that under this agreement the post sales service for products sold by Reliance Digital would be undertaken by Reliance. These terms were never disclosed at the time of sale. This has proved very costly.
My experience with the Kent Grand RO product was a horrifying experience as it not only miserably failed to serve the purpose for which I bought it but has caused lot of harassment and even had caused allied damage to the woodwork of my kitchen. The kind of services rendered by Reliance Digital is far from expectation from a reputed Brand.
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